Terms of Service

Last updated: 2026-08-30

Acceptance of Terms

By accessing or using POOPO, you agree to these Terms of Service and our Privacy Policy and Refund Policy. If you do not agree, do not register, place an order, or use the service. Nothing in these Terms limits mandatory consumer rights under applicable law.

Description of Service

POOPO is an online marketplace that provides physical product information, ordering, procurement updates, and delivery management for Chinese-speaking customers living in Korea. Product pages show the product name, description, CNY price, and availability. Actual availability, order amount, and fulfillment state are determined by the server when the order is created.

Account Security

An account is required to order and view personal orders. You must provide accurate information, protect your password, session, and two-factor authentication information, and remain responsible for authenticated activity under your account. Contact in-app support promptly if you suspect unauthorized access.

Products, Prices, and Inventory

All products are priced in Chinese yuan (CNY). The server recalculates every order from the selected product IDs, quantities, and server-side prices at the time of ordering. A price shown in the browser cart is informational and cannot override the server price.

The current order total is the merchandise amount. POOPO adds no platform service fee and performs no KRW or other foreign-currency conversion. If a listing, inventory count, or price contains an obvious error, or a product cannot actually be procured, we may contact you, cancel the affected order, and return any confirmed payment through the original payment path.

Orders and Payments

Payments are accepted only in CNY through the ZPAY WeChat payment cashier, which selects a supported WeChat payment flow for the in-app or external browser environment. POOPO does not offer subscriptions, automatic renewals, card acquiring, or other payment channels. An order is treated as paid only after a signed ZPAY asynchronous notification or a server-side provider query has been verified. A browser return page alone is not proof of payment.

Review the products, quantities, delivery address, contact information, and total before paying. Once a payment attempt exists, a delayed provider notification may still arrive even while the page displays “pending payment.” The order and reserved inventory therefore remain protected until the payment state is reconciled.

Procurement and Delivery

After payment is confirmed, the order enters procurement and delivery. You must provide a real recipient name, reachable phone number, and complete address suitable for delivery in Korea, and promptly correct errors. An incomplete address, invalid contact information, refusal to receive, or another recipient-caused failure may require a new delivery arrangement and payment of actual additional costs where permitted.

Procurement and delivery estimates are informational and may be affected by stock, suppliers, carriers, holidays, customs, or events outside reasonable control. Tracking information is shown in My Orders when available.

Cancellation, Returns, and Refunds

Unpaid orders, orders with a payment attempt, paid orders awaiting procurement, and orders already procured or shipped require different handling. Do not rely on the page status alone to determine the movement of funds. See the Refund Policy for details:

• An unpaid order that never created a payment attempt can be safely canceled.
• An order with a payment attempt must first be reconciled with ZPAY.
• The current automated refund workflow supports only a full refund before procurement begins.
• Cancellation, return, defect, damage, or wrong-item requests after procurement, shipment, or delivery are reviewed manually according to the product facts, supporting evidence, and applicable law.

Prohibited Conduct

You may not use the service for fraud, stolen accounts or payment instruments, abusive chargebacks, fake bulk orders, system interference, bypassing authentication or rate limits, collecting non-public data, or other unlawful conduct that harms the platform, suppliers, carriers, or users. We may pause suspicious transactions or accounts and preserve necessary audit records to manage security, fraud, and fulfillment risk.

Intellectual Property

POOPO software, branding, page design, and original content are protected by applicable law. Product names, images, and marks may belong to the relevant brands, suppliers, or other rights holders. You may not reproduce, resell, or use them for misleading promotion except as necessary for ordinary shopping.

Service Changes and Liability

We may adjust products, features, or availability for security, maintenance, legal, or supply-chain reasons. To the extent permitted by law, the service is provided on an “as is” and “as available” basis, and we are not liable for indirect or consequential loss outside our reasonable control. Nothing in this section excludes liability that cannot legally be excluded or limited.

Changes

We may update these Terms. Material changes will be identified by updating the date above and, where appropriate, through an in-product or other reasonable notice. Continued use after the effective date constitutes acceptance of the updated Terms.

Contact

For order, payment, delivery, after-sales, or policy questions, contact us through the in-app support channel on the POOPO website. We may request the order number and reasonably necessary identity or transaction information to verify a request.